At KS Mushroom Store, we strive to ensure a seamless shopping experience for our customers. We understand the importance of timely and efficient shipping, which is why we have partnered with Amazon’s Fulfillment by Amazon (FBA) service to manage our order fulfillment process.
Please read our shipping policy carefully to understand how we handle shipping and delivery for your purchases on our ecommerce store.
We ship our products to customers in the United States and select international destinations. If you cannot find your country listed during the checkout process, kindly contact our customer support team for assistance.
Shipping fees are calculated based on the total weight and dimensions of your order, as well as the destination. The shipping fee will be displayed during the checkout process, and you will have the opportunity to review it before confirming your order.
We offer various shipping methods, including Standard, Expedited, and Priority shipping. The estimated delivery times for these methods are as follows:
- Standard Shipping: 4-5 business days
- Expedited Shipping: 2-3 business days
- Priority Shipping: 1-2 business days
Please note that these estimates do not include weekends or public holidays, and actual delivery times may vary depending on factors such as weather conditions, carrier delays, and customs clearance for international shipments.
Order Processing Time
Our processing time for orders is typically 1-2 business days. Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information. Please note that order processing time may be longer during peak sale periods and holidays.
For international shipments, additional customs duties, taxes, or fees may apply based on your local regulations. These charges are the responsibility of the customer and are not included in the product price or shipping fee. We recommend checking with your local customs office for information on any additional costs that may apply to your order.
Failed Deliveries and Returned Packages
In the case of a failed delivery or if a package is returned to us due to an incorrect or incomplete address provided by the customer, the customer will be responsible for the cost of reshipping the item. If the customer chooses to receive a refund instead, the original shipping fee will not be refunded.
Damaged, Lost, or Stolen Packages
We work closely with our shipping partners to ensure your packages arrive safely and in excellent condition. However, if your package is damaged, lost, or stolen during transit, please contact our customer support team immediately for assistance. We will work with you to resolve the issue as quickly as possible.
Order Cancellation and Changes
If you need to cancel or make changes to your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request. However, we cannot guarantee that we can modify or cancel an order once it has been processed and shipped.
By placing an order on our ecommerce store, you agree to our shipping policy. If you have any questions or concerns regarding shipping, please feel free to contact our customer support team for assistance.